Sega is offering to replace model Facehuggers that shipped broken in the Aliens vs. Predator Hunter Edition.
The service, which is being run through Sega's North American website, is not applicable to Europe at this time.
"It has come to our attention that some of the exclusive Facehugger models included in the Aliens Vs Predator Hunter Edition have suffered damage in transit to North American retail," the company says.
"We apologize for any inconvenience and are happy to provide replacements for any customers who received damaged products."
When contacted Sega UK gave us a straight "no comment" on the chances of the service being extended to Europe. In fact, it's not even clear if regions outside of North America are affected.
Has anyone in the UK received their copy damaged?