Mum blames Microsoft for kid's £1,000 Xbox Live spending spree

11-year-old gets download happy with parent's debit card

Single mum Dawn Matthews has hit out at Microsoft after learning that her 11-year-old son spent over £1,000 downloading content from Xbox Live using her debit card.

According to the Daily Mail, Brendan Jordan racked up a £1,082.52 debt on his mother's account over a six month period after she had used her card to purchase a Gold Xbox Live membership for him.


Mother Dawn said: "The bank and Microsoft are blaming each other and no one is helping me. It has taken me ages to permanently get rid of my card details from the website. It was only when I made a complaint that they took all my details off.

"Brendan is 11 and knows his times tables but it was only when I explained to him that he realised how much money he had spent. When I showed him he burst into tears. He unplugged the Xbox and said he didn't want it anymore.

"These companies should take some responsibility," she added. They take advantage of vulnerable people."

Microsoft said in a statement that complaints of this nature are "extremely rare".

"Microsoft's goal is to provide parents and caregivers with tools and resources to manage their children's gaming and entertainment experiences so that they can play in ways that are safer, healthy and more balanced.

"To accomplish this, we've built-in parental controls in every Xbox 360, work closely with retailers and recently launched the Play Smart, Play Safe website as an online resource for families.

"It should also be noted that Live accounts registered for children's use have online activity automatically defaulted to off, these can be enabled by the parent should they wish in the Family Settings section."

Xbox Live generated over $1 billion in revenues last year.

[ SOURCE: Daily Mail ]