Retailers deny 'record 3DS returns' report

GAME and HMV refute claims of a "refund row" over new portable

Retailers have refuted reports of "record return levels" for 3DS after The Sun claimed "thousands" suffered headaches and dizziness playing the new handhled.

GAME told MCV that it has received "fewer than five complaints" about feelings of dizziness from 3DS users, while HMV said it has not issued any refunds for the portable.


HMV said in a statement: "Contrary to a report in today's media - which has since been corrected - we would like to make clear that we are not aware of any manufacturing fault with the 3DS console - which we have seen huge demand for, and that we have not issued any refunds for it and nor are we doing."

It added: "A relatively small number of customers are, however, choosing to take us up on our pre-played games offer - which is a totally different thing, where they can trade-in previously purchased games products, including the 3DS if they so choose, against any other products that we stock in-store up to a pre-determined set value."

Responding to The Sun's report, which claimed that a "refund row" has hit Nintendo, the platform holder told CVG:

"Recent reports are incorrect. The number of calls and emails with queries on Nintendo 3DS is in fact well below the rate experienced during past hardware launches and having spoken with our retail partners there are only a handful of people who have actually gone into stores to request a refund. Nintendo 3DS was designed with a 3D depth slider that lets users adjust the 3D effect so that everyone can still enjoy this product.

"When viewing any kind of 3D images, including movies and on TV, some people might experience minor discomfort. The effects are short term and have no lasting effect; most people can continue after taking a break. Customers with any concerns should contact their local Nintendo Customer Support via or on 0870 6060247."