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PlayStation Network down time: Credit card breach 'only understood yesterday'

Sony says it didn't wait a week to alert users

Contrary to reports, Sony has said it didn't wait almost a week to inform PSN users that their personal information may have been compromised due to the online service's security breach.

Writing on the PlayStation Blog, Patrick Seybold, senior director of corporate communications at SCEA, said the platform holder only realised the extent of the intrusion this week.


"I wanted to take this opportunity to clarify a point and answer one of the most frequently asked questions today," he said. "There's a difference in timing between when we identified there was an intrusion and when we learned of consumers' data being compromised.

"We learned there was an intrusion April 19th and subsequently shut the services down. We then brought in outside experts to help us learn how the intrusion occurred and to conduct an investigation to determine the nature and scope of the incident.

"It was necessary to conduct several days of forensic analysis, and it took our experts until yesterday to understand the scope of the breach. We then shared that information with our consumers and announced it publicly this afternoon."

PSN has been offline for seven days. Sony said yesterday it hopes to get it back up again "within a week".

Sony has released a detailed Q&A to address the many questions users may have regarding the PSN down time and the risks following the subsequent breach of users' personal information.

[ SOURCE: PS Blog ]