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Microsoft responds to The Sun: 'Xbox Live has not been hacked'

Xbox firm 'reminding customers to be careful with personal info'

Microsoft's responded to this morning's Sun front page headline, reassuring 360 owners that "the security of Xbox LIVE members is of the utmost importance."

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This morning The Sun claimed criminals have "hacked" into "thousands" of Xbox Live accounts to steal "millions of pounds", but ultimately pointed to a 'phishing' con, which is when criminals use bogus websites and mock e-mails to acquire personal information.

A Microsoft spokesperson told CVG that it's "reminding all customers that they should be very careful to keep all personal information secure whenever online and never supply e-mail addresses, passwords or credit card information to strangers."

The full statement reads:

"Xbox LIVE has not been hacked. Microsoft can confirm that there has been no breach to the security of our Xbox LIVE service.

"In this case, a number of Xbox LIVE members appear to have recently been victim of malicious 'phishing' scams (ie. online attempts to acquire personal information such as passwords, user names and credit card details by purporting to be a legitimate company or person).

"The online safety of Xbox LIVE members remains of the utmost importance, which is why we consistently take measures to protect Xbox LIVE against ever-changing threats. As a result, we are currently:

  • "Working closely with affected members who have been in touch with us to investigate and/or resolve any unauthorized changes to their accounts resulting from phishing scams;
  • "Warning people against opening unsolicited e-mails which may contain spyware and other malware that can access personal information contained on their computer without their knowledge or permission;
  • "Reminding all customers that they should be very careful to keep all personal information secure whenever online and never supply e-mail addresses, passwords or credit card information to strangers.

"Microsoft remains vigilant at all times regarding the security of Xbox LIVE customers. As always, Xbox LIVE customers who have any queries or concerns should contact Xbox LIVE Customer Service on 0800 587 1102 or visit www.xbox.com/security."

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