Star Wars: The Old Republic players are reporting queues of up to 2 hours to log in to game servers and start playing, after what initially appeared to be a smooth early access period.
Pre-order customers have been gaining access to the BioWare MMO in 'waves' for almost a week, with general access opening to all customers tomorrow.
The early access period was designed to help manage server volumes and ensure "a smooth release day experience", according to BioWare, but many CVG readers have let us know it hasn't gone as smoothly as previously suggested.
Server queues of around 45 minutes seem to be common at peak times, according to many players, and some CVG readers have experienced waiting times of up to 2 hours on European servers.
In a statement on the game's official forums, BioWare's Live Services exec producer, Jeff Hickman acknowledged the server queues and promised "we are taking this matter seriously".
He said: "As you know, there are a lot of folks who want to play the game right now and we want to make sure they have lots of people to play with.
"Balancing this with figuring out when to bring new servers online to help alleviate the size of the queues is part art and part science. On one hand, you do not want people to wait too long - on the other hand, you want to make sure that people have a dynamic, engaging community to play with for long after launch. Either way, we have one clear objective - to make sure folks have fun."
He added: "While we can't promise that there won't ever be queues, we can promise you that we are taking this matter seriously and constantly reviewing them to make sure that they are manageable and reasonable."
Old Republic currently has just over 100 operational servers. In contrast, Blizzard's incredibly popular - and much older - World of Warcraft has just under 500.
Hit the link for information about our upcoming Star Wars: Old Republic review.