While the launch of the new Xbox 360 dashboard was clearly aimed at continuing Xbox's transformation from a games console to a fully fledged media hub, it appears to have reduced the quality of video playback.

The issue is said to have been flagged up by beta testers on numerous occasions ahead of launch. Microsoft's response was reportedly to delete all threads referring to it, and to deliver this message:
"Thanks for the feedback! Though we will not be able to incorporate your feedback into this release we will save it for consideration in future releases. Thanks for using the new Xbox Update and please keep up the feedback!"
Charming.
Comments
18 comments so far...
SpandexArmstrong on 19 Dec '11 said:
I wonder if thats what happened during the Skyrim beta? Lol
jezza... on 19 Dec '11 said:
SO that's why my favourite BT advertisement looks awful,gutted.
El Mag on 19 Dec '11 said:
Let's be honest though, the last thing you're thinking about when you watch the Jessica Chobot videos is if they aren't as crisp as a fortnight ago.
Unless you do. If so, let's go to Comet you kinky bugger.
chunkysatsuma on 19 Dec '11 said:
isnt this only the streamed adverts on some consoles?
I am currently watching Harry Potter and the deathly hollows streamed from zune in HD with no issues what so ever - sucks if you are affected i guess
jaguarwong on 19 Dec '11 said:
That's Digital Foundry, not Factory.
djreplay on 19 Dec '11 said:
They deleted all thread's mentioning it? The sneaky bastards.
Buddha on 19 Dec '11 said:
Am I correct in saying that the lady who led the launch of this new dashboard is chief technical lead for the Xbox 720?
STE MO on 19 Dec '11 said:
It haven't noticed any difference, but then again I am green red colour blind!
AJDarkstar on 19 Dec '11 said:
MS: proudly not giving a hoot since they knew about the RRoD prior to the 360's release back in 2005. Good work, Microsoft.
starsail on 19 Dec '11 said:
MS = Mr Crabs
Papzotic on 19 Dec '11 said:
Still can't find my inbox. Why did they rearrange everything.
God I couldn't start my game
shadow king on 19 Dec '11 said:
xbox360 0
ps3 1
sjholland87 on 19 Dec '11 said:
You didn't know how to press A when you're signed in
And this is only adverts if I remember rightly not actual video.
CVG in misleading title shocker
TheReverendSlim on 20 Dec '11 said:
It actually isn't just in ads, but in all video played on the system, whether it be in the dashboard video player with your own files, the new video apps, or Windows Media Center (and reportedly some video-based cutscenes in games). The problem is that most people running uncalibrated displays may just accept it because they don't know better or expect bad video from streaming services... but it's very obvious in Youtube when you play a movie trailer with perfect blacks on your PC but gray blacks on your 360. Play the trailer for the new Sherlock Holmes and tell me you don't see the problem. In Standard reference level, blacks are gray... in Intermediate or Extended, black detail gets crushed because it's clipping black above digital 16. There have also been reports of it affecting some games that have dark sections (Batman: Arkham City and Gears Of War 3's Raam's Shadow DLC have been noted).
Even if you're tolerant of the current video issues (and they do affect ALL systems, regardless of your settings, because the video output is no longer compliant with color space and reference level standards), the issue at hand is that games and the dashboard seem to be at different levels than video playback, whereas they were correct with the previous dashboard. Because of the discrepancies between video levels for each aspect of the system, there's not even a way to calibrate your display around it unless you change the settings depending on what you're doing.
Richyrich316 on 20 Dec '11 said:
Not fussed about video playback myself
What has been p!$$ing me off is that some of my games do not work since the update
Left 4 Dead, Farcry 2, Orange Box, Bioshock, none of them work since i applied this update have not tried them on any other 360's I have cleaned the discs removed my HDD nothing was starting to wonder if anyone else has had these issues with any games since the update
laminated0 on 20 Dec '11 said:
I haven't had any problem like that, but the only games I've been playing are skyrim, pes 2012 and the older one of the lot saints row 2, no problem with any of them. that is weird that your games aren't working though mate, have you tried calling xbox customer support? (can't imagine they'll be a great help though but worth a shot).
RichPerry on 20 Dec '11 said:
I imagine you'd get an answering machine requesting you to leave your message, then at the end you hear a beep and a cheerful voice saying, "Thanks for the feedback! Though we will not be able to incorporate your feedback into this release we will save it for consideration in future releases. Thanks for using the new Xbox Update and please keep up the feedback!" followed by a swift and unceremonious "MESSAGE DELETED"
Richyrich316 on 20 Dec '11 said:
Well i will be going to visiting people over the xmas hols so i can try them on their machines & see if its a disc problem or maybe my console.
I have been on xbox.com support to see if there was anything of any use on there the usual suggestion of cleaning the discs which are in perfect condition & or removing the HDD which i tried but has had no effect