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Battlefield 3: EA 'taking steps' to resolve innocent player bans

Issue caused by "select 3rd party services"

EA says it's "taken steps" to correct a problem which saw innocent Battlefield 3 players banned from online multiplayer.

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Addressing fans on Battlelog, the publisher claims the problem causing the bans is related to "select 3rd party services" rather thank Battlefield 3 itself.

"Together with the 3rd party service providers we have taken steps to remove the faulty bans, and improve the protection against future fake bans," the blog post reads.

"We have determined that the root cause resulting in the server bans is not directly related to Battlefield 3, but rather related to select 3rd party services which server owners can use in conjunction with PunkBuster to protect their servers.

"If you are able to log in to Battlelog, your account has not been banned by EA or DICE so there is no need to contact Customer Support.

"This issue did not affect Xbox 360 or PlayStation 3 players of Battlefield 3."

The dev post concludes that some people are still reporting the problems on some servers, and recommends that affected players "try joining other PunkBuster enabled servers".

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