Sony apologises for PS Store issues

Barca Azul on 6 Feb '12 said:

It's not just paid for content, you can't download anything!

Dralel on 6 Feb '12 said:

It's not just paid for content, you can't download anything!

No, I'm still able to download content from the PS Store with ease.

sbradley88 on 6 Feb '12 said:

It's not just paid for content, you can't download anything!

No, I'm still able to download content from the PS Store with ease.

Just because you are doesn't mean it's working for everyone else. Sony better get this fixed asap.

thecresta on 6 Feb '12 said:

A couple of observations:

* People all over the world are unable to download any of the items they have paid for on the PS Store, but because Sony conveniently announced PSN>SEN at the same time no gaming news site has paid any attention to the problem.

* Sony say they're 'working to fix the problem' on their blogs, but 4 days on and they still haven't put any notification of the problem on the store itself. So most people are still paying for content with no idea that they won't be able to download it. And as no gaming sites have mentioned it (til now) most users have been left in the dark.

Annoying and frustrating. And extremely poor customer service.

jm3811 on 6 Feb '12 said:

The day I hear that the Last Guardian is cancelled I will switch to xBox.

TheDragonDoji on 6 Feb '12 said:

I have been unable to download my PSN+ free copy of Streets of Rage II after the store failed to give me the download option once it was purchased. A friend has also been unable to download the demos for Twisted Metal and Gotham City Imposters, which is a shame now that the Gotham beta has ended as of this morning.

Keep this up Sony and I'll jump ship.

Zubee on 6 Feb '12 said:

Hope we get compensation. I fancy some free games.

Cerberus on 6 Feb '12 said:

It's not just paid for content, you can't download anything!

You're not the only one.

charliecheswick on 6 Feb '12 said:

That's a relief,I've had FFIX stuck in my cart for 4 days. Thought it was just me!

only_777 on 6 Feb '12 said:

Keep this up Sony and I'll jump ship.

The day I hear that the Last Guardian is cancelled I will switch to xBox.

http://www.popartuk.com/g/l/lgpp32076.jpg

TheLastDodo on 6 Feb '12 said:

The day I hear that the Last Guardian is cancelled I will switch to xBox.

It can never be cancelled because it doesn't actually exist.

Megatrons_Fury on 6 Feb '12 said:

@lastdodo

Dude your thinking of the ELITE SELLING CREW, they don't exist............ lol lol

Last guardian is just another delayed game that will end up average switch off to it now is my advice, this is the problem when you live in the future buddy, too much time is taken up nowadays by people just wishing the time away for the next so called big release.

Whats out this year...... Pfff like i care, whats out now that i can actually play, thats all that really matters.

Remember DODO if you take a game as a game in and of itself then its okay right????????? lol lol lol

If nobody here gets this joke then please get your backsides onto the channel 4 player and stop living an empty life.

TheLastDodo on 6 Feb '12 said:

@Megatron

So you've given up on Wrecked seeing the light of day now

Megatrons_Fury on 7 Feb '12 said:

............Yup, i only mention it now and again because its nice to just ruin a thread thats boring or full of idiot people arguing about things they have zero knowledge on just a very narrow personal opinion, when its out its out, considering i have had to delete nearly 40 psn games from my hard drive because i ran out of room to play the games bought from shops etc means quite frankly im happy to wait.

Having seen that game editor for TRIALS on the 360 i may even set about making my own version of mashed, depends on the editor being user friendly though, i was going to do it for LBP 2 but that game can suck an egg.

jm3811 on 7 Feb '12 said:

The day I hear that the Last Guardian is cancelled I will switch to xBox.

It can never be cancelled because it doesn't actually exist.

In my dreams... it does

I will concede that Gran Turismo makes a point as well. But for the rest... The worst trap that a consumer can fall into is to stick to a brand when the love is gone. It's called "addiction" and it's bad for the economy.

illage2 on 7 Feb '12 said:

I have a suspicon that PSN has been hacked again >:(

Mmmmgrolsch on 7 Feb '12 said:

Sony are unbelievable wank when it comes to communicating with their customers. No doubt the PSN store will carry on taking peoples money even though they can't download anything. I feel more sorry for the people downloading films because they only get a 7 day limit on rentals and would have lost their money.

Megatrons_Fury on 7 Feb '12 said:

Yeah sony do suck hard at direct information, thats because the EU team only work on the store once/twice a week hence why theres no actual message on the store front itself.

However.....

The official ps3 site blog has the stuff all over the place in the forums etc so it shows that the ps3 community itself takes care of one another, when it suits.

It could be worse though you could have to pay 35 quid a year to play the online portion of the game you just spent 35 quid on as well........ Ahhhhhh Microsoft, you clever little bastards

Barca Azul on 7 Feb '12 said:

It's not just paid for content, you can't download anything!

No, I'm still able to download content from the PS Store with ease.

Im Happy for you, but i cant download a thing and my vitual wallet is 4 Euros lighter and ive no idea if ill get the content I paid for. Everytime I click on download, it jumps to the purchase screen where it says now click download to get your content, even if its free content.

appyday on 7 Feb '12 said:

I am the only one affected within my group of online friends and the only ps+ subscriber, whether or not that is part of the issue I am not sure.

I will not be jumping into xbox's arms, I just hope it is resolved asap.

Barca Azul on 7 Feb '12 said:

The problems that some users were experiencing with downloading from PS Store have been resolved; apologies for the inconvenience.
10:41 AM - 7 Feb 12 via web · Embed this Tweet

http://twitter.com/#!/PlayStationEU/statuses/166818758185336832

TheLastDodo on 7 Feb '12 said:

Store is working for me again, my download list loads up, downloading four demos now, try it now guys

Toasted_PSP on 7 Feb '12 said:

Sony say they're 'working to fix the problem' on their blogs, but 4 days on and they still haven't put any notification of the problem on the store itself.

Annoying and frustrating. And extremely poor customer service.

Sony seem to get a lot of stick for their customer service, but most problems are admitted once found and put right within a short time frame. This is in stark contrast to MS who have been denying a problem with their system regarding the so called "Fifa Hack" for over 12months and rather than fixing the problem just seem to blame their users instead.

only_777 on 7 Feb '12 said:

Sony seem to get a lot of stick for their customer service, but most problems are admitted once found and put right within a short time frame. This is in stark contrast to MS who have been denying a problem with their system regarding the so called "Fifa Hack" for over 12months and rather than fixing the problem just seem to blame their users instead.

http://www.tiptoptens.com/wp-content/uploads/2011/03/thumbs_up.jpg

Barca Azul on 7 Feb '12 said:

I could also download what I had bought. So good news.

thecresta on 7 Feb '12 said:

Sony say they're 'working to fix the problem' on their blogs, but 4 days on and they still haven't put any notification of the problem on the store itself.

Annoying and frustrating. And extremely poor customer service.

Sony seem to get a lot of stick for their customer service, but most problems are admitted once found and put right within a short time frame. This is in stark contrast to MS who have been denying a problem with their system regarding the so called "Fifa Hack" for over 12months and rather than fixing the problem just seem to blame their users instead.

You could compare their customer service to any company in the world, but at the end of the day it's still bad. The stick is deserved.

voodoo341 on 7 Feb '12 said:

Sony seem to get a lot of stick for their customer service, but most problems are admitted once found and put right within a short time frame. This is in stark contrast to MS who have been denying a problem with their system regarding the so called "Fifa Hack" for over 12months and rather than fixing the problem just seem to blame their users instead.

Well said.

porkchopz on 7 Feb '12 said:

Soooo...Last Guardian is turning into the new Shenmue 3?