BioWare has fixed the issue causing Mass Effect 3 players to have problems importing their character's face data from ME1/2.
"We have fixed the issue of faces not correctly importing into Mass Effect 3. It will be included as part of the next Mass Effect 3 patch," BioWare's Chris Priestly confirmed on the official forum.
That, Priestly added, is the good news. Unfortunately there's no ETA for that patch since its yet to go through the certification process, which Priestly warns could take a while.
But it's coming at least, so hold your horses. And don't go starting up any charity funds in a toys-out-of-pram protest, will you?