Platinum Games says it's aware that some Anarchy Reigns players are unable to redeem DLC codes included with pre-ordered copies of the game, which launched in the US this week.
The codes in question are supposed to unlock Bayonetta as a playable character as well as two bonus gameplay modes, all of which will be included in the Anarchy Reigns Day One Edition in Europe.
The code redemption problem only appears to be affecting PS3 players.
In response, Platinum said on Twitter: "We are aware of the issue and are investigating, but you have to contact @SEGA or the digital download service for support."
Sega has confirmed an Anarchy Reigns release date of January 11 in Europe.