Update: SimCity EU servers suffer intermittent outages

EU version plagued with unreliable service as UK launch day draws to a close

Update: SimCity's server issues are evidently not isolated to North America, as EU servers have suffered intermittent outages following the game's launch in the region today.


CVG's review team initially reported stable usage earlier this morning, before encountering an alert (pictured right) for server-related errors which forced them offline for an extended period.

At the time of writing (11pm UK time), service appears to be online but unstable, with only occasional drops. "I'm able to load up my city, but there's the occasional connection drop," reports CVG's Andrew Kelly. "Haven't lost any progress yet, thankfully."

Original report below:

EA is now faced with an unenviable reputation for hosting one of the worst game launches in history as the SimCity server outage continues to infuriate customers.

A groundswell of criticism towards EA has come as the PC game's servers continue to refuse numerous customers access to the title. Some report that, once into the game and making progress, their work is deleted due to server outage.

On Thursday - the third day since the game was released and its servers buckled under the weight of demand - EA intensified outrage when it stated that it would not accept refunds due to server problems.

In other developments;

  • Amazon has pulled SimCity from sale, noting the server issues
  • A petition to remove the game's online requirement has surpassed 30,000 signatories
  • SimCity has been given a one-star rating from more than 1,000 customer reviews on Amazon
  • EA has insisted it does not ban people for seeking refunds, despite a previous help centre chat log suggesting it did
  • The game's European launch is underway, and servers appear stable, despite EA claiming that there are some problems, having initially assured there wouldn't be

The game's developer, Maxis, has released a statement apologising for the downtime.

"Thousands of players across the world are playing and having a good experience - in fact, more than 700,000 cities have been built by our players in just 24 hours," Maxis general manager Lucy Bradshaw told Kotaku.

"But many are experiencing server instability and consequently, the rollout in North America has been challenging. It's also now evident that players across Europe and Asia are experiencing the same frustration.

"Our priority now is to quickly and dramatically increase the number and stability of our servers and, with that, the number of players who can simultaneously access the game. We added servers today, and there will be several more added over the weekend. We're working as hard as possible to make sure everyone gets to experience the amazing game we built in SimCity."