Final Fantasy XIV: A Realm Reborn players are to receive seven extra days of free play time following the game's troubled launch.
Publisher Square Enix has admitted it has been unable to deliver a quality service since the title launched on PC and PS3 last week due to overwhelming demand, which resulted in the publisher halting digital sales as it attempted to expand server capacity to accommodate the number of people wanting to play.
The company also implemented login and character creation restrictions that it acknowledges have "greatly inconvenienced" players.
"To resolve this issue," Square says in a new service update, "we will be performing maintenance from September 4, 2013, at 0:00 to 10:00 (GMT), for the purpose of increasing the number of available Worlds, reducing stress on the Duty Finder servers, and increasing the number of concurrent logins allowed for each server.
"Because login and character creation restrictions have hindered our ability to provide quality service, all Final Fantasy XIV service accounts will receive an additional seven days of free play time. Furthermore, users who have yet to enter their registration codes will receive an additional seven-day trial should they register before 23:59 (GMT) on September 9, 2013."
A Realm Reborn is a redesigned and redeveloped version of the original, much criticised Final Fantasy XIV. Monthly subscriptions start at £7.69 / €10.99.
At E3 in June, Square said A Realm Reborn will release on PS4 in 2014.