"All customers that purchased the digital version of the FINAL FANTASY XIV: A Realm Reborn Standard Edition, or Collector's Edition, from PlayStation Network on 27th or 28th August will receive a full refund and will be able to find the funds in their wallet as soon as this is processed. In addition, the entitlements of Final Fantasy XIV: A Realm Reborn Standard Edition or Collector's Edition will be reset and the title will appear again in the download list."
Square Enix has been unable to deliver a quality service since the title launched on PC and PS3 last week due to overwhelming demand, which resulted in the publisher halting digital sales as it attempted to expand server capacity to accommodate the number of people wanting to play.
After downloading and installing the game last week, numerous PS3 users complained of being unable to log in. Even after binding their PSN and Square Enix accounts, affected users were met with the following message, according to SixthAxis:
No valid service account is available to play FINAL FANTASY XIV: A Realm Reborn. In order to play FINAL FANTASY XIV: A Realm Reborn you must first purchase the digital download from the Playstation Store or register a product code. Please restart the client for FINAL FANTASY XIV: A Realm Reborn
On Tuesday, Square Enix said players will receive seven extra days of free play time following the game's troubled launch.
Earlier today, the company carried out maintenance on the game designed to improve the user experience. Square says: "This maintenance has implemented countermeasures to alleviate the stress on servers. Previously, matching took place across all servers in the various region data centers, but following this maintenance, matching will now take place within selected groups."
A Realm Reborn is a redesigned and redeveloped version of the original, much criticised Final Fantasy XIV. Monthly subscriptions start at £7.69 / €10.99.
At E3 in June, Square said A Realm Reborn will release on PS4 in 2014.