GoG rules out Linux support due to platform disparity

Distributor says it cannot honour strict customer support policies on Linux

Popular PC game digital distribution service GoG has ruled out support for the Linux platform for the forceable future.

GoG rep Trevor Longino told Gaming On Linux that, unlike Valve's Steam service, the distributor won't make the jump to Linux because it couldn't honour its strict customer support policies.


"Since our birth over 5 years ago we have always provided full customer support for all games we have released. That is not going to change. For every game we release we provide a money-back guarantee: if we can't get the game working on the customer's computer with the help of our support team, we return the money," said Longino.

But this, he went on to explain, becomes a logistical nightmare when considering the regular updates and version disparity of the Linux OS.

"The architecture of Linux with many common distros, each of them updating fairly often, makes it incredibly challenging for any digital distribution company to be able to properly test the game in question, and then provide support for the release - all of which our users are accustomed to," said Longino.

"There are a number of distros. We can support just one (which is how Steam is doing it), but since we believe strongly in freedom of choice, that's not our preference," he stipulated.

Longino explains that, unlike other distributors, GoG itself holds the responsibility of ensuring all of its games are compatible with every platform it supports.

"Each time there is a major update in an OS that we support that changes compatibility, we have to devote substantial time and resources to updating our catalog to work with the update," he said.

"Imagine if we had 400 games from our 600+ game catalog supported on Linux and we found that a third of them no longer worked in a distro that we supported. Imagine the time and effort that would go into re-building 130 games."

Valve officially launched its Steam client for Ubuntu in February, bringing more than 50 games to the platform on day one.