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UK retailer threatens legal action after mistakenly dispatching Vitas

Online retailer Zavvi gives customer a 5pm deadline to arrange item's return

UK retailer Zavvi is believed to have threatened at least one customer with legal action after accidentally delivering them a PS Vita.

In November, the retailer mistakenly sent a Vita and Tearaway bundle (usually sold for £170) to a number of customers who had pre-ordered the £20 game. Having identified its error, a Zavvi customer support team issued notices asking for the handheld consoles to be returned.

A PS Vita and Tearaway bundle typically costs £170

At least one customer has refused to comply, and has now been threatened with legal action.

As detailed in a letter published by games news website Dark Zero, Zavvi has told the customer:

"We have contacted you on numerous occasions to give you the opportunity to return the item to us (at our cost and no inconvenience to yourself), but to date you have refused to do so.

"If you fail to contact us by 5pm on December 10 to arrange for a convenient time for the Vita to be collected, we reserve the right to enforce any, or all legal remedies available to us."

The retailer acknowledges that sending the Vita bundle "was an error on our part and we apologise for the inconvenience".

Zavvi was unavailable for comment when contacted by CVG.

Tearaway is the latest highly acclaimed game from the Guildford studio Media Molecule, creators of the LittleBigPlanet series. CVG's Tearaway review said the game was a "gorgeous, inventive adventure".

Zavvi's letter to one customer sugests legal action will be taken