A number of PlayStation 4 owners are reporting their console is corrupting save data and rendering some games unplayable.
The error, named CE-34878-0, has become more prevalent in recent weeks, though the problem dates back to early December when complaints first emerged on the official PlayStation support forum.
The code appears after any PS4 game crashes, regardless of why, meaning that the sequence may not represent a systematic problem. In some cases, these crashes are corrupting game save data, according to users.
A Sony support page has offered guidance on dealing with the general error code:
Step 1: Close the application, install the latest system software and game update, and restart the system.
Step 2: If the error occurs again, back up your saved data, and then go to [Settings] > [Initialization] and choose [Initialize PS4].
"We are aware of the cases and we appreciate your patience while we investigate," Sony told CVG on Tuesday.