Dark Souls 2 PC launch issues detailed

Bandai Namco working to fix game crashes, controller issues and more

The PC version of Dark Souls 2 has launched with a number of known issues.

Publisher Bandai Namco has set up an official support thread for the game on Steam, where it says its working hard to fix a number of problems including game crashes and controller issues being experienced by some players. Full details of the known issues are republished below the Dark Souls 2 PC launch trailer, while Bandai customer support information can be found through the link above.

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Dark Souls 2 PC issues

  • We are currently investigating and escalating this issue. Some possible work-arounds can be found here:
    We'll keep this space updated as we know more
  • Reports of some previously VAC banned players are unable to play online in Dark Souls II. We will update this space when we have more information on this topic.
  • Dark Souls II does not recognize or take input from my controller. If you are experiencing this problem, try the following: "Open up Device Manager and under Human Interface Devices, right click and disable all HID-compliant game controllers, and if you have a G13 disable the Logitch G13 Joystick. Restart the game and it should work. You may also need to disable any virtual HID-compliant game controllers as well." If you continue to experience this issue, please get in touch with our support team and let them know what controller you are trying to use. We'll do our best to assist you from there. We will continue to update this space with more information on this issue.
  • Reports of players having issues with Keyboard and Mouse controls. We are currently investigating this topic. Please post here with detailed descriptions of your experiences. We will continue to update this space with details as we have them.
  • I do not know where my pre-order bonuses are. "Should be located in "x:\Steam\SteamApps\common\Dark Souls II\DARK SOULSā- DIGITAL EXTRAS" if you have it. Make sure you have the preorder content listed under the games dlc as well." Thank you Cute Little Girl for the post. We will continue to update this space with more information as we have it. If you still don't have access to your pre-order items, please get in touch with our support team.

While Dark Souls 2 is available digitally today worldwide, and at retailers in most territories, the boxed UK release date was recently delayed to May 2.

The PC version of Dark Souls 2 enables users to play around with a number of graphical options to adjust features including textures, shadows, effects, model quality and motion blur.


Review: Dark Souls 2 is torment perfected

Once more unto the breach dear friends...