Microsoft to offer Xbox Live Gold refunds when entertainment apps go free

Users will be able to request a pro-rata refund following system updates in June

Microsoft has confirmed plans to offer refunds to Xbox Live Gold subscribers who want to cancel their membership when new service policies come into effect in June.

The company said on Tuesday that Xbox Live users will no longer require a Gold subscription to access Netflix and other entertainment apps beginning next month, although a paid membership will still be necessary for online gaming and promotions like Games with Gold, which launches on Xbox One in June.


Following the release of a June system updates for Xbox One and Xbox 360, users will be able to request a refund on their Gold subscription. Microsoft says:

Once the Xbox One and Xbox 360 system updates become available in June, Xbox Live Gold members who purchased a paid membership before that day can cancel and receive a pro-rata refund of any unused remaining days between the date of cancellation and the date their paid Gold membership ends.

Cancellation and pro-rata refund requests must be made by August 31, 2014 and require six to eight weeks for processing. Free or trial Gold memberships are not eligible for a refund. To request your pro-rata refund, please click after the system updates become available in June.

On Tuesday, Microsoft announced plans to release an Xbox One without Kinect for the first time, although Xbox boss Phil Spencer insisted that the motion sensor remains "an important part" of the company's vision.

"We will continue to offer a premium Xbox One with Kinect bundle to deliver voice and gesture controls, biometric sign-in, instant personalization, instant scanning of QR codes, and enhanced features only available with Kinect in games such as Kinect Sports Rivals, Just Dance 2014, Project Spark and more," the exec said.


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