Login to access exclusive gaming content, win competition prizes
and post on our forums. Don't have an account? Create one now!
Why should you join?
Click here for full benefits!
Follow our Twitter feedHeavy Rain preview is in the house(!)
SIGN IN/JOIN UP
GamesForumsCheatsVideo
MW2 smashes Call of Duty 4 | PlayStation Platforms Dominate In Japan | Modern Warfare 2 video shows new gameplay modes? | Darksiders 'The Horseman's Road' Trailer | Bayonetta review: 10/10 "flawless" | Kaz Hirai: PS3 to hit 13 million early next year | Dragon Age: Origins DLC revealed | Aliens vs. Predator WILL support dedicated servers | Modern Warfare 2 zombies could've happened | Kane & Lynch 2 gameplay info is in | BioShock 2 special edition detailed | Army of Two 2: Pimp my weaponry | Resident Evil 5 download episodes detailed | Modern Warfare 2 gameplay modes uncovered | PS2 launches in Brazil | PS3: 3D update on the way? | No More Heroes Xbox 360/PS3 screenshots | Sony clarify "paid subscription" on PSN | "Huge" Epic Games announcement teased | PSN update is massive | Sony reports record PlayStation Store sales | PS3 Video Store is live! (Really) | MW2: a record number of records? | Dragon Age: Origins new secret revealed? | EA made "right decision" closing Pandemic, says ex-employee
All|PC|PlayStation|Xbox|Nintendo|Download PC Games
Search CVG
Computer And Video Games - The latest gaming news, reviews, previews & movies
CVG Home » PlayStation » News
PreviousGTA IV pub trivia Hirai: PS3 will overtake Wii and 360  Next

PS3 GTA fixed, Rockstar says sorry

Patch fixes PS3 lock-ups, apology issued
Rockstar has released a patch that plugs the crash-causing holes in the PS3 version of GTA IV, and has issued a statement to "apologise for the inconvenience".

The patch, now available to download directly from the internet (your PS3 will need to be connected, obviously) fixes issues related to Gamespy's servers.

According to Rockstar, it "prevents Gamespy's servers from being overloaded and therefore reduces the impact on those servers that were causing the game to stutter and lock up."

So, as well as stopping the freezing, you should also actually be able to get a game online.

Rockstar says it'll be keeping a close eye on things from here. "We continue to monitor the performance of the game both on and offline and will provide further updates as necessary," it told CVG.

"We want to assure everyone that, together with our hardware partners, we continue to strive to give our fans the best possible interactive entertainment experiences possible. This update will ensure that everyone will experience Grand Theft Auto IV the way it was intended.

"We apologize for the inconvenience this has caused."

We forgive you.

computerandvideogames.com
// Interactive
Share this article:  
Digg.comFacebookGoogle BookmarksN4GGamerblips
del.icio.usRedditSlashdot.orgStumbleUpon
 
Read all 33 commentsPost a Comment
Great. Their response has been pretty swift. Cheers R* Very Happy
dodgy1 on 8 May '08
bit of a s**t for the people who arent online to get the patch, but at least they've fixed it & held there hands up.
hollywood111 on 8 May '08
bit of a s**t for the people who arent online to get the patch, but at least they've fixed it & held there hands up.

From what i can gather from the story, if you don't use your PS3 online, the problem won't occur anyway. (note, i dont necessarily mean they play multiplayer online, just that the console is connected to the internet)
dremorack on 8 May '08
MarkyUK, how was your face after i ran u over on GTA online lastnight Smile lol
althought you did get me a few times compared to my one manslaughter on u.
great fun Very Happy
nologo on 8 May '08
Great news that they've fixed the problem (especially so quick), but that's not really the point. I can't help but think these issues shouldn't arise in the first place...
mooksam22 on 8 May '08
Great news that they've fixed the problem (especially so quick), but that's not really the point. I can't help but think these issues shouldn't arise in the first place...
Im afraid for online gaming companys cannot predict whats going to happen.
But its a good thing when they sort things out this soon(Less than a week)
Well done Rockstar. Wink
tommygouldbourn on 8 May '08
bit of a s**t for the people who arent online to get the patch, but at least they've fixed it & held there hands up.

That's a daft comment considering that for the game to lock up on PS3 you do actually need to be connected to the PSN. Didn't you even bother to read the article?

Now then Rock *, how about helping those 360 owners who are suffering the same problems? Smile

360 patch to Arcade SKU... 360 patch to memory card? Come in, over...

<NULL>
LordVonPS3 on 8 May '08
bit of a s**t for the people who arent online to get the patch, but at least they've fixed it & held there hands up.

he cant read..he can only flame and swear..he is a little xbox kiddie who swears online to be cool Cool
nologo on 8 May '08
Launched the game last night (at which point I was signed out of the PSN!) Selected Multiplayer (had to sign in again) Then downloaded patch.......

Tried to get into a 'quick match' got to the lobby screen then the console froze (had to reset my PS3)

Launched again, and everything (fingers crossed) is now okay

Cheers R* (how about some exclusive PS3 DLC by way of a proper apology Smile )
potter73 on 8 May '08
great! nice one rockstar, the freeze issue hasn't really bothered me though, it only happened a few times on release day and the day after, but with a week gone, nothing really happened since then.
Bravo2Zero1989 on 8 May '08
bit of a s**t for the people who arent online to get the patch, but at least they've fixed it & held there hands up.

he cant read..he can only flame and swear..he is a little xbox kiddie who swears online to be cool Cool

cvg Said " So, as well as stopping the freezing, you should also actually be able to get a game online. "

Rockstar Said "We continue to monitor the performance of the game both on and offline"

& there have been plenty of reports of GTA IV freezing in the solo campaign on the PS3 & the 360.
hollywood111 on 8 May '08
bit of a s**t for the people who arent online to get the patch, but at least they've fixed it & held there hands up.

he cant read..he can only flame and swear..he is a little xbox kiddie who swears online to be cool Cool

cvg Said " So, as well as stopping the freezing, you should also actually be able to get a game online. "

Rockstar Said "We continue to monitor the performance of the game both on and offline"

& there have been plenty of reports of GTA IV freezing in the solo campaign on the PS3 & the 360.

Tw@T... Rolling Eyes

I was going to keep quiet, but its clear you don't know what you're talking about. Do you own the game?

Both PS3 and 360 versions of the game connect to PSN / XBL at start up and from there on in, continue to send game progress statistics to the servers periodically. If you're curious as to the reasoning behind that - please proceed to the Rock * social club and what they were offering the first person to complete the game.

Okay, so regardless as to whether a gamer is playing 1p or multiplayer, the problems with the game were related to the console sending info to the server and waiting for a response from the server. If the server got bogged down the console would potentially never see a server response. The game was not smart enough to time out correctly and so stalled / froze.

The patch resolves the issue by not flooding the server with stats unnecessarily and timing out if waiting too long for a response.
LordVonPS3 on 8 May '08
bit of a s**t for the people who arent online to get the patch, but at least they've fixed it & held there hands up.

he cant read..he can only flame and swear..he is a little xbox kiddie who swears online to be cool Cool

cvg Said " So, as well as stopping the freezing, you should also actually be able to get a game online. "

Rockstar Said "We continue to monitor the performance of the game both on and offline"

& there have been plenty of reports of GTA IV freezing in the solo campaign on the PS3 & the 360.

Tw@T... Rolling Eyes

I was going to keep quiet, but its clear you don't know what you're talking about. Do you own the game?

Both PS3 and 360 versions of the game connect to PSN / XBL at start up and from there on in, continue to send game progress statistics to the servers periodically. If you're curious as to the reasoning behind that - please proceed to the Rock * social club and what they were offering the first person to complete the game.

Okay, so regardless as to whether a gamer is playing 1p or multiplayer, the problems with the game were related to the console sending info to the server and waiting for a response from the server. If the server got bogged down the console would potentially never see a server response. The game was not smart enough to time out correctly and so stalled / froze.

The patch resolves the issue by not flooding the server with stats unnecessarily and timing out if waiting too long for a response.

ok sorry, i didn't know that was the case, i read it differently.
hollywood111 on 8 May '08
... and just to make the point. Yes - its the same bug on the 360.

The severity was higher on PS3 because 360 gamers had been given more server capacity and could better balance the load. As that was the case the 360 version wouldn't suffer from timeout freezes as much.

Rock* still needs to produce a patch for the 360.
LordVonPS3 on 8 May '08
... and just to make the point. Yes - its the same bug on the 360.

The severity was higher on PS3 because 360 gamers had been given more server capacity and could better balance the load. As that was the case the 360 version wouldn't suffer from timeout freezes as much.

Rock* still needs to produce a patch for the 360.

The number of people having the problem on the 360 is considerably less than the PS3 version... I ended up ditching my PS3 copy for a 360 copy so I could play the game... not had a problem (yet).
TTDog on 8 May '08
... and just to make the point. Yes - its the same bug on the 360.

The severity was higher on PS3 because 360 gamers had been given more server capacity and could better balance the load. As that was the case the 360 version wouldn't suffer from timeout freezes as much.

Rock* still needs to produce a patch for the 360.

im not trying to start a flame war but i've played my GTA on my 360 for many hours on & offline & it has never frozen?. is this problem more wide spread with the PS3 because of the lack of servers then? & not the game?
hollywood111 on 8 May '08
nice one r*. I guess they couldn't really test that amount of people logging into the servers when in development stage. See I like that! Instead of the whole company gloating, patting themselves on the back, on hols in the bahamas, etc. they still beaver away and fix the probs. Respect!
cykosis on 8 May '08
Would it be fair to say that PSN is always going to be second place to XBL, because XBL is a subscription based service. Therefore XBL has more money to throw at improving the XBL infastructure.

If that was the case, being a very happy PS3 owner, I would not mind paying into a subscription based PSN IF (and its a big IF) they could guarantee a hugely improved service.
potter73 on 8 May '08
i'm surprised vercetti hasn't been on defending the "best" version of GTA4 yet. i've noticed the odd pause in the 360 version but no crashes yet. and i haven't had a problem getting online either and thats after 5 solid hours of playing. really risking the RROD with this one.
ensabahnur on 8 May '08
i'm surprised vercetti hasn't been on defending the "best" version of GTA4 yet. i've noticed the odd pause in the 360 version but no crashes yet. and i haven't had a problem getting online either and thats after 5 solid hours of playing. really risking the RROD with this one.

Vercetti got banned...
hollywood111 on 8 May '08
... and just to make the point. Yes - its the same bug on the 360.

The severity was higher on PS3 because 360 gamers had been given more server capacity and could better balance the load. As that was the case the 360 version wouldn't suffer from timeout freezes as much.

Rock* still needs to produce a patch for the 360.

im not trying to start a flame war but i've played my GTA on my 360 for many hours on & offline & it has never frozen?. is this problem more wide spread with the PS3 because of the lack of servers then? & not the game?

Not really a lack of servers, as it also depends on how those servers are load balanced. Most PS3 owners have also never had the game 'freeze', but without the patch, without more servers and with more people buying the game - sooner or later everyone would experience it.

I think its clear for now that the Gamespy server capacity is enough to host the current PS3 crowd. Rock* may need to increase server capacity with Gamespy and XBL going forwards, it depends on sales.

There's nothing wrong with Gamespy's service - or the number of servers deployed (it is currently enough - just not as much as deployed for XBL). Its the bug in the game that caused the issue. Anyway... All fixed now.

Rock* will probably need to fix the 360 version though, it depends on whether people continue to buy the 360 version and how XBL server capacity is increased.

I don't think anyone would be happy plugging the XBL / 360 / GTA 4 dam with a cork, but while the number of reports remains low, Rock* may not feel a need to patch the problem specifically.
LordVonPS3 on 8 May '08
If this had been any other company than R* you guys would have been slamming them - EA, Ubisoft for instance!

We have the author of the article practically sticking his tongue right down the back of their trousers.
themadjock on 8 May '08
i'm surprised vercetti hasn't been on defending the "best" version of GTA4 yet. i've noticed the odd pause in the 360 version but no crashes yet. and i haven't had a problem getting online either and thats after 5 solid hours of playing. really risking the RROD with this one.

Vercetti got banned...
come on now, we all know theres nothing on earth that can stop vercetti's abusive outbursts. mind you, schools not out till 3.30pm.
ensabahnur on 8 May '08
i'm surprised vercetti hasn't been on defending the "best" version of GTA4 yet. i've noticed the odd pause in the 360 version but no crashes yet. and i haven't had a problem getting online either and thats after 5 solid hours of playing. really risking the RROD with this one.

Vercetti got banned...

Were the posts removed - do you have a ref? Wouldn't mind going to have a read (and I expect - a bit of a chuckle)...
LordVonPS3 on 8 May '08
It was nice to see them fix the bug and release a patch so quickly and to say sorry, nice touch,companies can learn alot from rock* and im looking at you konami.(saying it was our fault for not having a hdtv)*nods head and walks away*
stevo85 on 8 May '08
It was unfortunate that the bugs were in in the first place, but kudos to R* for fixing it and apologizing so quickly. They do care for their fans
TheRexFactor on 8 May '08
it still keeps deleting my on-line profile so every time i play on-line i have to start from scratch
KILLZONED on 8 May '08
it still keeps deleting my on-line profile so every time i play on-line i have to start from scratch
KILLZONED on 8 May '08
it still keeps deleting my on-line profile so every time i play on-line i have to start from scratch
KILLZONED on 8 May '08
It also seem's to make you keep repeating things.
daveyscarb on 8 May '08
this all seems fine and dandy but today (since hearing the news and wondering what the patch was meant for when my PS3 prompted me to download it) i loaded up GTA IV like every day but for the first time since owning it i decided to go online, however everytime i load ANY game type it gets as far as the lobby where you click X to confirm your ready and then always ALWAYS comes up with the meassage 'one or more players has lost connection, starting back up on single player' its done this every single time i dont get it, im running a 6.5mb connection, NAT type 2 and no other computers on when i was trying to connect but no joy....can someone please help me!!!
T12AV15 on 8 May '08
quote="themadjock"If this had been any other company than R* you guys would have been slamming them - EA, Ubisoft for instance!

^^ These companies can both eat a ****!!

Bf2 = The suck. They patched it so many times they made it gimped. Sad

Splinter cell CT wins the award for buggiest online net code. Embarassed

R* <3

When my game patched it changed the language to spanish. Did this happen to anyone els?
Koajoe on 9 May '08
Its good that these little probs can be fixed like this. I only had 2 freezing moments as it was, but good to know its been sorted.
However, my multiplayer stats still won't save, this is really bugging me, cause not only does my star ranking reset everytime i turn my machine off (very annoying) but also clears all my lap times from the leaderboards and such like.
R* please fix this soon!
Gunge100 on 11 May '08
Read all 33 commentsPost a Comment
// Related Content
Reviews:
News:
More Related
// The Best ofCVG
Click here to subscribe to Official Nintendo magazine.
News | Reviews | Previews | Features | Interviews | Cheats | Hardware | Forums | Competitions | Blogs
Top Games: Pro Evolution Soccer 6 | Metal Gear Solid 4 | Grand Theft Auto IV | LittleBigPlanet | Zone of the Enders 3 | Rage
The Beatles: Rock Band | Battlefield 1943 | The Last Guardian | Project Trico | Guitar Hero 5
Top Reviews: SAW | Assassin's Creed 2 | Call of Duty: Modern Warfare 2 | Dragon Age: Origins | DJ Hero | Tekken 6
Ratchet & Clank Future: A Crack in Time | Brütal Legend | Uncharted 2: Among Thieves | Ninja Gaiden: Sigma II | Need for Speed: Shift
Copyright 2006 - 2009 Future Publishing Limited,
Beauford Court, 30 Monmouth Street, Bath, UK BA1 2BW
England and Wales company registration number 2008885