Following the filing of a class action lawsuit revolving around scratched Xbox 360 discs, Microsoft said Tuesday that only a very small amount of users have experienced the problem.
"While we have had some users contact us with concerns about scratched discs, it is much less than 1 percent of the total Xbox 360 user base," a Microsoft spokesperson told Edge in a statement.
The rep continued, "Xbox 360 is designed so that it will not damage a game disc as long as the console is not moved while the disc is spinning. Too much movement of any game console, not just Xbox 360, can cause scratches on a disc."
A recently unsealed document that's part of an ongoing lawsuit called the Xbox 360 "defectively designed," alleging that if the console is tilted or swivelled "even slightly" while a game disc is spinning, media will become scratched, rendering a game unplayable.
The document claims that Microsoft knew of the issue before launching the console.
"That's why we put a warning on the face of the disc tray, which the user has to physically remove before the initial use of the system," the rep added. "We also have warnings posted online and in hard copy instruction manuals."
Yeah, this happened to me once but "Game" very kindly changed it for me. If they hadn't I'd have thought myself stupid for moving the 360 in the first place.
Hardly a viable court-case in my opinion. RROD? Yes. Scratched disc from moving the console even though you're warned not to? No.
I can honestly say i've never had a problem with my 360 scratching discs. Then again i've never tried moveing the console while a game is playing. Its simple common sense isn't it. Doesn't matter what machine it is if you start rotating it while its operation something is bound to go wrong.
its cause the discs load into a drive. the ps3 magically sucks the disc in and clamps down on it. i have had experience with both my 360s with the cd jumping out the tray while spinning after the lightest of (accidental) nudges - certainly did go as far as tilting it. yet its still extremely sensitive. im sure this has happened to most 360 users at least once.
its cause the discs load into a drive. the ps3 magically sucks the disc in and clamps down on it. i have had experience with both my 360s with the cd jumping out the tray while spinning after the lightest of (accidental) nudges - certainly did go as far as tilting it. yet its still extremely sensitive. im sure this has happened to most 360 users at least once.
"certainly did go as far as tilting it" well there's why it happened with your disc. just don't move it when its spinning. read your instructions
Only time my 360 has ever scratched a disk in the 2.5 years ive owned it is when i knocked it over whilst it was on. Its fairly obvious moving a console whilst the disk is spinning may damage it, im sure my ps3 games wouldnt fair much better if i tilted that over whilst its being played.
Ive known since Saturn & PS1 days not to move a console while game disc is still spinning. Hell, im sure these even had warnings in manual telling you not to move them with discs inside, spinning or not.
You've got to be completely thick to think it wouldnt do anything.
defectively designed. sums up the console perfectly really
Never had a disk scratched by my 360 and only know one person who has, I have had the RROD though and know one other who has, on the otherhand though I know loads of people who had to send their PS3 back because it didn't recognise its own HDD, defectively designed expensively priced, sums it up perfectly.
You should always handle electrical good with care. It's common sense. Sometime we do forget though, I know I have. I took my American Playstation to my mates house to show him Tekken 2. Unplugged his UK Playstation and plugged mine in... forgetting that I used his power supply and not mine. *Bang... hiss* cue lots of smoke... the thing still bloody worked though. I was dead impressed... Not after I soiled my pants from thinking I had buggerred my console up
The problem with the statement that it only affects "1%" is that there are MS employees who apparently were sent to investigate the problem and three possible solutions were offered. All three were turned down and a warning label was provided which was deemed insufficient by some of MS's own staff. I agree that a customer shouldn't expect to do cartwheels through hoops of fire while juggling their console with a disc playing in it without risk of scratching it, yet if a slight accidental nudge can trigger scratching and it is caused by poor design *as confirmed internally by MS* then saying "oh, but it only affects 1%, etc." simply isn't good enough.
yet if a slight accidental nudge can trigger scratching and it is caused by poor design *as confirmed internally by MS* then saying "oh, but it only affects 1%, etc." simply isn't good enough.
Yeah I agree with that.
Although I bet its gotten blown completely out of proportion just like everything does in the media & since the internet worked its way into every retards home.
Ive accidentaly knocked my 360 a couple of times & its never scratched a disc & mines a launch model.
its cause the discs load into a drive. the ps3 magically sucks the disc in and clamps down on it. i have had experience with both my 360s with the cd jumping out the tray while spinning after the lightest of (accidental) nudges - certainly did go as far as tilting it. yet its still extremely sensitive. im sure this has happened to most 360 users at least once.
The PS3 uses magic? Good god, someone get the witch hunter general on to them. So the CD jumps out of the tray on the xbox as well does it? That also sounds like magic, BURN THEM TOO!
Though why would you be giving any console a nudge while playing it, surely in these times of wireless controllers you don’t need to be anywhere near it while you’re playing it, do you
Hell my brother couldnt get past the tutorial of assassins creed as the 360 put one huge scracth on the disc. It hadnt been moved- the dust patterns were undistrubed
I wouldn't be surprised if some people do have problems with disc scratching. SOME people have had this problem with every console ever made (oh alright then, maybe just the disc-based ones).
I had two PS2's in a row that took a Sony-branded chisel to any disc that ever got played on them, despite never moving either black slab a single mm. I now have a 360 that's not done any damage to any of my games, but I still wouldn't make any sweeping statements about either console.
It's well possible that this has a lot to do with 'you can bring a lawsuit for any f*cking thing in the US' coupled with 'those RROD types did well with their lawsuit, let's see how we get on with this'.
Could it be that with other types of electronic goods (all of which have problems experienced by a certain % of people) simply have a user base that doesn't go ABSOLUTELY F-ING BESERK if there's a problem?
It's never happened me (although a friend of mine lifted my 360 while CoD4 was spinning, cue scraping noise, I near punched him. Disk was fine though) and I don't know anyone it's happened to.
I did have a PS2 that I knocked over slightly which scratched my SSX disk but more fool me for standing it up.
Seriously, and I said this yesterday, if you're retarded enough to move a console while the disk is inside and it's scraped, you don't have any grounds to complain in my eyes. The PS3 would do the same I'm sure.
its cause the discs load into a drive. the ps3 magically sucks the disc in and clamps down on it. i have had experience with both my 360s with the cd jumping out the tray while spinning after the lightest of (accidental) nudges - certainly did go as far as tilting it. yet its still extremely sensitive. im sure this has happened to most 360 users at least once.
"certainly did go as far as tilting it" well there's why it happened with your disc. just don't move it when its spinning. read your instructions
it was an ACCIDENT - i nudged it in passing - very lightly. and it STILL jumped out the tray and buzzsawed itself to death inside.
people cant sue if they tilt it themselves, but a very slight bump is all thats needed - certainly doesnt take as much as intentional tilting of the console to cause the disc to fly out the tray.
the 360 as a whole was a f**king accident, does it mention that anywhere in the manual??
i think your'e in the minority on this forum grasshopper.
Sure there are other forums where you won't be. No need to fly off the handle though. Calling the 360 an accident isn't very nice. He was a planned i'm sure of it the second child always is.
it was an ACCIDENT - i nudged it in passing - very lightly. and it STILL jumped out the tray and buzzsawed itself to death inside...
That sounds very much akin to "I was doing the hoovering by myself, at 3am, in the nude, when ALL OF A SUDDEN the vaccuum went mental and rammed it's nozzle up my starfish."
In short, I'm unconvinced pal, especially when you follow it up with a 'I really don't like 360's' factual statement
the 360 as a whole was a f**king accident, does it mention that anywhere in the manual??
Was it? I would have thought Microsoft’s R&D department would have put a little research and development into it, instead of just finding it in a cupboard somewhere and thinking that was a handy thing to find and then mass produce for sale to a general market.
Unless Bill Gates gave birth to it nine months after a drunken night with a gaming PC, and gave it up for adoption to hide his shame.
it was an ACCIDENT - i nudged it in passing - very lightly. and it STILL jumped out the tray and buzzsawed itself to death inside...
That sounds very much akin to "I was doing the hoovering by myself, at 3am, in the nude, when ALL OF A SUDDEN the vaccuum went mental and rammed it's nozzle up my starfish."
In short, I'm unconvinced pal, especially when you follow it up with a 'I really don't like 360's' factual statement
i dont give a f**k what you believe.
this is just ONE reason (of many) WHY i dont like this peice of s**t.
if MS had made a solid peice of hardware then it would be hard not to like it, but its a dog - through and through.
thats what happens when software geeks think they can build hardware. there is so many design/inhernt faults in this thing its not really funny. whoever they contracted to do the xbox 1 done good, why didnt they stick with them?
cause they think they know it all, made a pigs ear of it, and simply brushed its many faults under the rug and released it anyway. at the cost of mugs like me - at least i realise it!
Because they would have made less money from it than they already are K109, and I think it’s a lovely bit of kit. It looks very nice on my Sony TV as well, and plugged into my Sony audio system it sounds superb.
Because they would have made less money from it than they already are K109, and I think it’s a lovely bit of kit. It looks very nice on my Sony TV as well, and plugged into my Sony audio system it sounds superb.
im sure it looks good on sony AV equipment, pity you couldnt round it off with a REAL nice bit of kit (i dont have a clue how you can attach this phrase to a 360 - as "kit" goes its absymal)
i dont praise f**k ups. and i dont buy bargain.
you must have low expectations or something
also im pretty sure your "my 360 is plugged into sony this and sony that" is fabrication and provocation.
Because they would have made less money from it than they already are K109, and I think it’s a lovely bit of kit. It looks very nice on my Sony TV as well, and plugged into my Sony audio system it sounds superb.
and your sony HI Fi, plus your sony TV/PS3 as said, plus your sony Sat dish, and your sony underwear, and sony toothbrush......
"Too much movement of any game console, not just Xbox 360, can cause scratches on a disc."
I'm sorry but that's total b******s. My PS2 and Wii have been accidentally knocked with the game in and they haven't scratched the games. And they were pretty hefty knocks (clumsiness does run through this house). My Elite decided to try and chew the game with an ever so light nudge. Ms**te are just crap at making stuff cos they always rush release their products in order to 'beat' the competition.
Everything they make pretty much is half assed or flawed. Look at IE 7 now with its huge security issues and how bad Vista is as pointed out by many people. All 360 accesories are just cheap pieces of plastic charged at stupid prices - the camera and wireless headset spring to mind...
Just to set the record straight: Yes, the xbox360 has a loose disc on a tray, whereas the ps3 doesn't. The ps3 however, doesn't clamp down on the disc, once inside. The disc flows in between 2 electro magnetic plates, with the laser beeing the only thing that acutally touches the disc. At least that's how mine works. Sometimes the magnetic plates affects the map/radar when I'm playing games, for instance GTAIV and Gears of Resistance 2. I'm bepuzled..
Surely more than 1% are dumb enough to tilt their 360 from vertical to horizontal with a disc in the tray? I mean somebody has to buy all these "collectors" editions.
Because they would have made less money from it than they already are K109, and I think it’s a lovely bit of kit. It looks very nice on my Sony TV as well, and plugged into my Sony audio system it sounds superb.
im sure it looks good on sony AV equipment, pity you couldnt round it off with a REAL nice bit of kit (i dont have a clue how you can attach this phrase to a 360 - as "kit" goes its absymal)
i dont praise f**k ups. and i dont buy bargain.
you must have low expectations or something
also im pretty sure your "my 360 is plugged into sony this and sony that" is fabrication and provocation.
Anyone who denies the Xbox 360 is a piece of sh*t - design-wise - is a hardcore fanboy.
So the console has :
* 30% failure rate * Sounds like a hoover * Oh and it scratches disks from the slightest of nudges to go on top of all that
F*ck me, if this was any other company releasing such a flawed piece of technology there would be outrage but because it is M$ (they are the reincarnation of Mother Teresa to a load of posters here, pathetic) they are allowed to get away with it
F*cking coward posters here all like to gang up together and defend the piece of sh*t console together whilst stroking each others cheese encrusted weeners
its cause the discs load into a drive. the ps3 magically sucks the disc in and clamps down on it. i have had experience with both my 360s with the cd jumping out the tray while spinning after the lightest of (accidental) nudges - certainly did go as far as tilting it. yet its still extremely sensitive. im sure this has happened to most 360 users at least once.
"certainly did go as far as tilting it" well there's why it happened with your disc. just don't move it when its spinning. read your instructions
it was an ACCIDENT - i nudged it in passing - very lightly. and it STILL jumped out the tray and buzzsawed itself to death inside.
people cant sue if they tilt it themselves, but a very slight bump is all thats needed - certainly doesnt take as much as intentional tilting of the console to cause the disc to fly out the tray.
the 360 as a whole was a f**king accident, does it mention that anywhere in the manual??
i enjoy my 360 for on average 5 hrs a night online on cod5 since i bought cod5, before that halo took up the same time, as did both the pgr's on the system *edit* and both gears games especially the most recent with horde and a whole host of others i cant be bottomd to type..... wacking accident isnt it. and although ive just bought my 2nd ps3 it didnt mention anywhere in the manual that the first part of the consoles life there would be a decent exclusive games famine, there ive said it now lol, how do you like them appples??? shoddy piece of hardware yes, but as a gaming platform its amazing.... please tell me why it isnt great to play games on??? (btw ive had my 360 since launch date and only had one rrod before you start that, but thats a null point anyway cos im on about playing games).
I have been reading these forums for some time now and its seems there are so many willing to bag the 360 and not many people that will step in for it. From what I have seen on these forums the 360 is the equivilent of a homeless man hiding in an alley raping puppies. If this is the case, how bad must the PS3 be if it is getting soundly beaten in pretty much every area by the 360?? For a console that breaks down, breaks discs, burns down houses and splits up families, xbox is doing pretty well. So much for only wanting to make a dent in the PS3 sales this gen. The only thing I have seen MS do wrong is overestimate the PS3. Would love to get some intelligent feedback from those who have just decided to hate the 360. Thats if you can pull yourselves away from Home.
Because they would have made less money from it than they already are K109, and I think it’s a lovely bit of kit. It looks very nice on my Sony TV as well, and plugged into my Sony audio system it sounds superb.
im sure it looks good on sony AV equipment, pity you couldnt round it off with a REAL nice bit of kit (i dont have a clue how you can attach this phrase to a 360 - as "kit" goes its absymal)
i dont praise f**k ups. and i dont buy bargain.
you must have low expectations or something
also im pretty sure your "my 360 is plugged into sony this and sony that" is fabrication and provocation.
Look mate, you clearly don't like the 360 so do us all a favour and sell it before you accidentally run over it or something.
Me? I'd rather play a dizzying array of great games on a flawed system that a queuing simulator (and naff all else) on a solid system.
I don't believe in defending a system (I've owned Sony, Sega and Nintendo consoles over the years) but the amount of flak the Xbox 360 has been getting is complete b*****ks. Yes, there's the RROD but it gets fixed for free. This disk scraping story shouldn't be given any time at all. You said yourself grasshopper, you bumped into it. Get over yourself.
I like to think of the Xbox 360 as like owning an Alfa Romeo. Succeptably reliability but so entertaining. The last few Playstations, well that's like a Honda Civic Type R. Sure it's well built but the old ones were better.
Because they would have made less money from it than they already are K109, and I think it’s a lovely bit of kit. It looks very nice on my Sony TV as well, and plugged into my Sony audio system it sounds superb.
im sure it looks good on sony AV equipment, pity you couldnt round it off with a REAL nice bit of kit (i dont have a clue how you can attach this phrase to a 360 - as "kit" goes its absymal)
i dont praise f**k ups. and i dont buy bargain.
you must have low expectations or something
also im pretty sure your "my 360 is plugged into sony this and sony that" is fabrication and provocation.
Look mate, you clearly don't like the 360 so do us all a favour and sell it before you accidentally run over it or something.
Me? I'd rather play a dizzying array of great games on a flawed system that a queuing simulator (and naff all else) on a solid system.
I don't believe in defending a system (I've owned Sony, Sega and Nintendo consoles over the years) but the amount of flak the Xbox 360 has been getting is complete b*****ks. Yes, there's the RROD but it gets fixed for free. This disk scraping story shouldn't be given any time at all. You said yourself grasshopper, you bumped into it. Get over yourself.
I like to think of the Xbox 360 as like owning an Alfa Romeo. Succeptably reliability but so entertaining. The last few Playstations, well that's like a Honda Civic Type R. Sure it's well built but the old ones were better.
i have an 05 plate type r and my mate has the new one, what joy when they put them against each other on top gear, i still rib him about it today lol....
Because they would have made less money from it than they already are K109, and I think it’s a lovely bit of kit. It looks very nice on my Sony TV as well, and plugged into my Sony audio system it sounds superb.
im sure it looks good on sony AV equipment, pity you couldnt round it off with a REAL nice bit of kit (i dont have a clue how you can attach this phrase to a 360 - as "kit" goes its absymal)
i dont praise f**k ups. and i dont buy bargain.
you must have low expectations or something
also im pretty sure your "my 360 is plugged into sony this and sony that" is fabrication and provocation.
Look mate, you clearly don't like the 360 so do us all a favour and sell it before you accidentally run over it or something.
Me? I'd rather play a dizzying array of great games on a flawed system that a queuing simulator (and naff all else) on a solid system.
I don't believe in defending a system (I've owned Sony, Sega and Nintendo consoles over the years) but the amount of flak the Xbox 360 has been getting is complete b*****ks. Yes, there's the RROD but it gets fixed for free. This disk scraping story shouldn't be given any time at all. You said yourself grasshopper, you bumped into it. Get over yourself.
I like to think of the Xbox 360 as like owning an Alfa Romeo. Succeptably reliability but so entertaining. The last few Playstations, well that's like a Honda Civic Type R. Sure it's well built but the old ones were better.
i have an 05 plate type r and my mate has the new one, what joy when they put them against each other on top gear, i still rib him about it today lol....
i have a leon cupra R which whips your type R. also just bought a JDM impreza spec C. 340BHP. still need tax and insurance!
How does Microsoft come up with this percentage? My 360 scratched up 2 discs but I didn't bother to tell MS because they won't do anything about it. I just took them to a place with those disc surface fixers. When I checked MS's website when it happened, there was only a handful of games that they'd replace and it'd cost ÂŁ10 each. Never had a console b4 that tried to destroy my games!
Because they would have made less money from it than they already are K109, and I think it’s a lovely bit of kit. It looks very nice on my Sony TV as well, and plugged into my Sony audio system it sounds superb.
im sure it looks good on sony AV equipment, pity you couldnt round it off with a REAL nice bit of kit (i dont have a clue how you can attach this phrase to a 360 - as "kit" goes its absymal)
i dont praise f**k ups. and i dont buy bargain.
you must have low expectations or something
also im pretty sure your "my 360 is plugged into sony this and sony that" is fabrication and provocation.
Look mate, you clearly don't like the 360 so do us all a favour and sell it before you accidentally run over it or something.
Me? I'd rather play a dizzying array of great games on a flawed system that a queuing simulator (and naff all else) on a solid system.
I don't believe in defending a system (I've owned Sony, Sega and Nintendo consoles over the years) but the amount of flak the Xbox 360 has been getting is complete b*****ks. Yes, there's the RROD but it gets fixed for free. This disk scraping story shouldn't be given any time at all. You said yourself grasshopper, you bumped into it. Get over yourself.
I like to think of the Xbox 360 as like owning an Alfa Romeo. Succeptably reliability but so entertaining. The last few Playstations, well that's like a Honda Civic Type R. Sure it's well built but the old ones were better.
i have an 05 plate type r and my mate has the new one, what joy when they put them against each other on top gear, i still rib him about it today lol....
i have a leon cupra R which whips your type R. also just bought a JDM impreza spec C. 340BHP. still need tax and insurance!
ive had my type r since brand new and am about to trade it in.... was thinking of upgrading in speed and class for an RS6....
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